VANCOUVER, British Columbia, September 23, 2014 /PRNewswire/ — Comm100, the world’s leading provider of live chat and email marketing solutions, announced today the release of its industry first patent pending MaximumOnTM technology, which provides data center level redundancy for Comm100’s live chat solution to achieve 100% uptime.
Comm100 Live Chat is an award-winning live chat support solution for businesses or organizations to engage their website visitors in real time. The MaximumOnTM technology is developed by Comm100 based on years of research and experience in understanding businesses’ live chat needs to protect Comm100 Live Chat from data center level failures. When deployment in one data center fails, the redundant deployment in a different data center will automatically take over. Visitors will not even notice the switch, and on-going chats remain intact. Comprising industry-leading component and system level redundancies, Comm100’s MaximumOnTM technology can sustain the live chat service during almost all kinds of component, system, and data center level failures, including planned downtime as well as regular system maintenance.
The benefit this technology brings is huge. Despite heavy testing and system redundancies, computer hardware and software can experience failures that result from power supply issues, computer network outages, security breaches, domain name resolution problems or even external elements such as fires and earthquakes. A customer-facing real time communication tool, live chat software must exhibit higher availability than most other business applications. Interruption of live chat can mean a great loss of customers and sales, and what’s more important, the business’s brand credibility. Comm100 Live Chat with the MaximumOnTM technology makes 100% uptime a reality, ensuring businesses to provide seamless live chat service for their customers and have no concerns on the availability of the system.
“As a business ourselves, we know high live chat availability is critical to our customers. No one wants to disappoint their customers. That is why we spared no efforts at Comm100 in research of new technologies and architectures that can offer our customers 100% on live chat service. And we made it! It’s really exciting to see the MaximumOnTM technology online,” said Kevin Gao, CEO and Founder of Comm100.
With the support from over 100,000 business users, Comm100 Live Chat is ranked top 3 in the “2014 Best Enterprise Chat Software” category on TopTenReviews and a silver winner of Best in Biz Awards. Learn more about Comm100 Live Chat at: http://www.comm100.com/livechat
Comm100 is the leading provider of on-demand customer service and communication solutions that enable businesses to better serve, inform, and convert their customers. Comm100’s products include Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. To date, Comm100 has been embraced by over 200,000 businesses across the globe, including Intel, Sunoco, Goodwill, Rogers and many more. Learn more at: http://www.comm100.com