– Multi-brand Customer Online Systems (COS) give customers more support and access to their contractual details
– Rollout continues digital touchpoint expansion in Africa and Asia Pacific region
SINGAPORE, Dec. 1, 2014 /PRNewswire/ — Daimler Financial Services Africa & Asia Pacific (DFS AAP) today announced the launch of 7 customer online self-service portals for customers in Australia and New Zealand. This latest rollout equips customers across multiple brands with easy-to-use tools that enable them to manage their automotive financing at their convenience, via both desktop and mobile-optimised websites. In addition to providing customers with increased transparency, the COS also shortens the response times to customer queries.
Following in quick succession after the launch of COS portals in Japan and India, this multiple brand rollout marks the first time that 7 COS portals have been launched simultaneously for both Passenger Car and Commercial Vehicle customers. Brands included in the rollout are — Mercedes-Benz, Fuso, Daimler Trucks and Western Star.
"Increasingly, customers access information on-the-go. We are working at full speed to continuously deliver innovative digital solutions to stay ahead," commented Andreas Hinrichs, Regional Director and Head of Digital Touchpoints at Daimler Financial Services.
"Rolled out in just 3 months, our mission has always been to lead in the innovation and delivery of the best customer experience," said Steven Goodale, Managing Director of Mercedes-Benz Financial Services Australia Pty. Ltd.
Continued Daniel van Treeck, Managing Director of Mercedes-Benz Financial Services New Zealand Ltd, "The launch of the multi-brand COS portals is another key step forward towards this goal, and we are confident that consumers will benefit greatly from the added convenience."
Once registered with the COS, customers can view:
- Loan Contract Summary
- Loan Contract Details
- Repayment Schedule
- Overdue Statements
- Statement of accounts
Looking forward, DFS will continue to enhance its digital offerings, with improvements and enhancements expected in the coming months.
Michael Braun, +65-6849-5632, email@example.com
About Daimler Financial Services
Daimler Financial Services offers a comprehensive range of automobile-related financial services. The products extend from leasing to financing offers and financial services for dealerships to commercial fleet management, insurance solutions and banking and mobility services. On average, the company finances or leases around four out of ten Daimler vehicles and currently has more than three million vehicles in its portfolio. The company’s car2go mobility concept makes it a leading provider of flexible carsharing services. Daimler Financial Services operates in 40 countries and employs more than 8,000 people. At the end of 2013, Daimler Financial Services managed leasing and financing contracts worth approximately EUR84 billion and recorded EBIT of around EUR1.3 billion.
Daimler AG is one of the world’s most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world’s biggest manufacturer of commercial vehicles with a global reach. Daimler Financial Services provides financing, leasing, fleet management, insurance and innovative mobility services. The company’s founders, Gottlieb Daimler and Carl Benz, made history with the invention of the automobile in the year 1886. As a pioneer of automotive engineering, Daimler continues to shape the future of mobility today: The Group’s focus is on innovative and green technologies as well as on safe and superior automobiles that appeal to and fascinate its customers. For many years now, Daimler has been investing continually in the development of alternative drive systems with the goal of making emission-free driving possible in the long term. So in addition to vehicles with hybrid drive, Daimler now has the broadest range of locally emission-free electric vehicles powered by batteries and fuel cells. This is just one example of how Daimler willingly accepts the challenge of meeting its responsibility towards society and the environment. Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities on five continents. Its current brand portfolio includes, in addition to the world’s most valuable premium automotive brand, Mercedes-Benz, the brands smart, Freightliner, Western Star, BharatBenz, Fuso, Setra and Thomas Built Buses. The company is listed on the stock exchanges of Frankfurt and Stuttgart (stock exchange symbol DAI). In 2013, the Group sold 2.35 million vehicles and employed a workforce of 274,616 people; revenue totaled EUR118.0 billion and EBIT amounted to EUR10.8 billion.
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