— RingCentral delivers the most flexible mobile and fixed-line cloud communications solutions for customers
MOUNTAIN VIEW, California, Sept. 25, 2014 /PRNewswire/ — Based on its recent analysis of the unified communications and collaboration (UCC) services market, Frost & Sullivan recognizes RingCentral with the 2014 North America Frost & Sullivan Award for Market Leadership for excellence in capturing the highest market share within its industry. RingCentral achieved this remarkable success due to its differentiated product offerings, effective leverage of cloud technologies, price/performance value leadership and excellent customer ownership experience.
RingCentral was one of the first companies to acknowledge growing demand for flexible and economical cloud business communications. Similarly, it was a frontrunner in catering to the need to access company communications on both mobile devices and office desktop phones for greater user convenience, efficiency and productivity.
"RingCentral’s use of a proprietary cloud platform enables cost-effective scalability, flexible feature development, and fully automated service provisioning and management," said Frost & Sullivan Research Analyst Elka Popova. "It has packaged services and capabilities that hold a strong appeal for its target audience, specifically distributed organizations. These bundles include the delivery of telephony, and messaging and conferencing capabilities to mobile devices, laptops/PCs and desktop phones."
Furthermore, acknowledging the importance of service quality and reliability to business users, RingCentral uses geo-redundant data centers and incorporates advanced failover capabilities to avoid service downtime and ensure high service availability. Its simple packaging and convenient e-commerce-type of service marketing and provisioning also allow customers to easily and quickly purchase and deploy its hosted communications solutions.
The strongest differentiator of RingCentral’s cloud communications offerings is its unique ease of use, which eliminates the need for technical expertise. RingCentral Office, the company’s flagship service, allows users to access their cloud communications capabilities via any device—desktop phone, desktop PC/laptop or a mobile device—for a single user fee. Additionally, the solution is available in three editions—Standard, Premium and Enterprise—with varying features, capabilities and pricing.
"While most hosted IP communications participants lead with a desktop value proposition and offer some level of mobile integration as a value-added feature, RingCentral highlights its mobile capabilities," observed Popova. "Its auxiliary ability to integrate desktop devices helps it meet the needs of the entire organization."
Recently, RingCentral introduced cloud-based online meetings with Web conferencing and HD video conferencing service, which is now included in RingCentral Office packages. Apart from serving as a differentiator, this service gives the company an early mover advantage over its peers.
RingCentral’s cloud communications platform benefits both small and medium-sized businesses (SMBs) and large, distributed organizations. As it provides access to advanced telephony, messaging, presence, conferencing and mobility, it is considered a flexible and cost-effective solution for small businesses seeking a competitive advantage.
RingCentral delivers business customers excellent ownership experience with its quick service provisioning and flexibility of using any device of the user’s choice to access a broad set of features and capabilities. Since it continues to enhance the features and functionalities of its solutions, services and support capabilities, customer experience is likely to further improve and, eventually, accelerate RingCentral’s market growth.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.
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