Hosted Unified Communications in Latin America to Experience a Tenfold Increase by 2020, Finds Frost & Sullivan

— The small and medium business, large enterprises and government segments will boost market revenues

BUENOS AIRES, Argentina, Oct. 10, 2014 /PRNewswire/ — The Latin America (LATAM) hosted Internet protocol (IP) telephony and integrated unified communications and collaboration (UCC) applications market remains on a rapid growth trajectory. Customers are increasingly realizing that the hosted model and operational-expenditure (OPEX) modality enhance flexibility, enable easy scalability and expansion. With hosted solutions, enterprises can also constantly update their complex communication systems with state-of-the-art technology and without further financial burden. Hosted IP telephony and integrated UCC application vendors need to promote these advantages to customers and forge stronger channel partnerships to thrive in the Latin American market.

Sebastian Menutti, ICT Industry Analyst - Latin America, Frost & Sullivan

Sebastian Menutti, ICT Industry Analyst – Latin America, Frost & Sullivan

New analysis from Frost & Sullivan, Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market, finds that the market registered revenues of $80.7 million in 2013 and estimates this to expand tenfold in the coming years, reaching $839.4 million in 2020.

For complimentary access to more information on this research, please visit:

"As almost no initial investment is required to deploy hosted, pay-as-you-go communications solutions, barriers to adoption among small and medium businesses are low," said Frost & Sullivan Information & Communication Technologies Industry Analyst Sebastian Menutti. "Thus, hosted IP telephony and integrated UCC applications will gain traction in this segment, in addition to the large distributed enterprise and government segments."

Already, end users across application segments can choose from a wide range of hosted solutions, including video, mobility and multiple-devices access. Even so, Latin American service providers are developing more solid hosted communications solutions.

As some vendors in Latin America have not yet introduced their full-fledged hosted communications portfolio, a larger number of platforms are anticipated to be available in the next 12 to 18 months. While this will broaden the options available for regional customers, it will also boost competitive pressures. Consequently, prices of hosted communications solutions will drop. This will reduce market participants’ profitability but drive adoption rates.

The longer-than-average renewal period of communications infrastructure in Latin America is also checking the pace of market development. Additionally, concerns on the security of hosted communications solutions among some end users hinder sales.

"Mexico currently shows the most mature competitive environment in the region, while very strong growth is expected for Colombia and Brazil in 2014," noted Menutti. "The most attractive market segments in terms of demand are and will remain mobile client, video conferencing and IP telephony.”

Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market is part of the Conferencing & Collaboration Growth Partnership Service program. Frost & Sullivan’s related studies include: Latin American Conferencing Services Market, Latin America Unified Communications and Collaboration Solutions Market, and Unified Communications and Collaboration (UC&C) in the Cloud in Latin America. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:         Gain access to visionary innovation

Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

Francesca Valente
Corporate Communications – Latin America
P: +54 11 4777 5300
F: +54 11 4777 5300

Photo –