Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy

— Discover the advantages of utilizing Impact Sourcing (IS) services for your business, during Frost & Sullivan’s complimentary webinar

MOUNTAIN VIEW, Calif., March 19, 2015 /PRNewswire/ —


Thursday, March 26, 2015 at 11:00 a.m. EDT 


Online, complimentary registration available at:


Frost & Sullivan Customer Contact Global Program Director Stephen Loynd, Customer Contact Principal Analyst Michael DeSalles, Rockefeller Foundation Associate Director Sarah Troup, Microsoft Global Consumer Support General Manager Rene Yoakum and Teleperformance Global Management Team Executive Vice President Mark Pheiffer.

Impact Sourcing (IS) is a business process service delivery model that provides quality and cost, at parity with traditional Business Process Outsourcing (BPO), but with optimized enhancements. Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.

Attend this webinar to learn about:

  • A qualified, trained talent pool with skill sets aligned to match client needs,
  • Lower attrition rates and higher corresponding levels of employee engagement
  • Opportunities to fulfill corporate social responsibility and diversity objectives

This briefing will be beneficial for HR managers, recruiters, talent managers and BPO providers interested in an alternative hiring model. A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015.

Supporting Quotes 

"Impact Sourcing is good for business and good for communities," says Frost & Sullivan Customer Contact Principal Analyst Michael DeSalles. "I believe that in the future, global BPOs will leverage impact sourcing as a competitive advantage while meeting corporate social responsibility goals across geographies."


  • To attend the briefing, you can register by visiting:
  • For further information email your full name, job title, company name, company telephone number, company email address and website, city, state and country.

Receive a recorded version of the briefing anytime by submitting the aforementioned contact details.

About Frost & Sullivan

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Clarissa Castaneda 
Frost & Sullivan