Sitecore and Microsoft partner to bridge in-store and digital customer experiences

— Sitecore Commerce 8 powered by Microsoft Dynamics ® offers an end-to-end commerce solution

SAN FRANCISCO, Jan. 19, 2015 /PRNewswire/ — Sitecore, the global leader in customer experience management, has announced the availability of Sitecore Commerce 8 powered by Microsoft Dynamics. Integrating the leading experience management capabilities of the Sitecore Experience Platform with the omni-channel commerce capabilities of Microsoft Dynamics for Retail, the solution enables enterprises to bridge the gap between in-store and digital experiences.

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One year ago, Sitecore and Microsoft announced they would collaborate on an offering to bring the best of experience marketing and commerce together. Over the past 12 months, Sitecore and Microsoft have developed the product together and co-designed its architecture to capitalize on the strengths of both Sitecore and Microsoft Dynamics. The combined solution allows businesses to create seamlessly connected customer experiences optimized for visitors’ digital behaviors, devices and preferences, complete with real-time order management across any channel.

"We’ve been pleased with Sitecore’s rich experience management capability," said Robert White, chief information officer, Ashley Furniture. "We look forward to leveraging the integrated online and offline commerce features offered by this new solution to connect the dots between ecommerce and in-store transactions."

"Businesses, until now, haven’t had a unified way to connect the customer experience between the worlds of online and brick-and-mortar," said Darren Guarnaccia, chief strategy officer, Sitecore. "This partnership fills a real customer need by marrying the expertise and technology of two trusted global enterprise solutions. You can expect to hear more about the success of significant implementations over the coming months."

The new solution further diversifies Sitecore’s commerce offering. The release offers significant opportunities for customers with a retail presence to aggregate their content across all sales channels, particularly for those already using or evaluating Microsoft Dynamics for Retail.

"Retailers want to create a connected experience as they look to extend engagement beyond point-of-sale," said Ashvin Mathew, general manager, commerce & retail solutions, Microsoft. "The new solution combines the rich commerce capabilities of Dynamics with Sitecore’s experience platform and represents a significant step in our partnership and commitment to deliver innovative and personalized solutions for our mutual customers."

Key features include:

  • Shared Services between Online and Brick-and-Mortar: All aspects of order capture (e.g. pricing, tax, discounts) are shared between digital and brick and mortar channels, supporting a consistent experience regardless of channel.
  • Additional Omni-Channel Capabilities: Microsoft Dynamics’s comprehensive features in the areas of loyalty programs; store location with real-time inventory; buy online, pickup in store; order management, including returns; customer service and call center are all enabled in digital experiences built using Sitecore.
  • Synchronization and Publishing: Synchronization service to aggregate catalog data from Dynamics and Sitecore’s Commerce Catalog to facilitate very high traffic digital experiences.
  • Storefront Solutions: Support for multiple storefronts representing different countries and legal entities in the same deployment. A reference storefront is provided to accelerate customer deployments.

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Pricing and Availability
Sitecore Commerce 8 powered by Microsoft Dynamics is broadly available. Interested Sitecore customers should contact their Sitecore account managers now.

About Sitecore
Sitecore is the global leader in customer experience management. The company delivers highly relevant content and personalized digital experiences that delight audiences, build loyalty and drive revenue. With the Sitecore® Experience Platform™, marketers can own the experience of every customer that engages with their brand, across every channel. More than 4,400 of the world’s leading brands — including American Express, easyJet, Heineken and L’Oreal trust Sitecore to help them deliver the meaningful interactions that win customers for life.


Lise T. Luckow