Bangkok: The Bangkok Metropolitan Administration (BMA) and the Ministry of Education are collaborating to bring Traffy Fondue to schools under the Basic Education Commission, enhancing safety and resolving issues affecting children and teachers quickly and transparently through a digital system.
According to Thai News Agency, Mr. Chatchart Sittipunt, Governor of Bangkok, welcomed Mr. Akranand Kankittinant, Deputy Minister of Education, and his delegation for a preparatory meeting to finalize details for a Memorandum of Understanding (MOU) on cooperation in implementing a pilot project (Sandbox) using the Traffy Fondue application to enhance safety measures in schools under the Office of the Basic Education Commission (OBEC) in Bangkok, under the AOC (Academic Freedom and Rights Protection Center).
The meeting aimed to integrate cooperation between Bangkok Metropolitan Administration and the Ministry of Education in utilizing digital technology as a channel for reporting problems, complaints, and monitoring the resolution of safety issues in educational institutions, in order to build confidence among students, teachers, parents, and educational personnel.
The Governor of Bangkok stated that the adoption of technology to enhance government operations, particularly the use of Traffy Fondue, a platform that allows citizens to report problems directly, reduces traditional workflows and enables various agencies to resolve issues more quickly and efficiently. To date, Bangkok has received over 1.3 million problem reports through Traffy Fondue, resolving more than 1 million of them. This has reduced the processing time from an average of approximately two months per case to just about 1.9 days per case, reflecting the system's efficiency and the increased public trust in government agencies.
"Just because people report problems doesn't mean the organization is doing a bad job. It means people trust that we will solve their problems. And the most important thing about Traffy Fondue is our seriousness in solving problems. If people report issues and no action is taken, eventually no one will use this system anymore."
Mr. Chatchart further stated that education and public health are two crucial areas that Thailand must urgently develop to reduce inequality. Bangkok has continuously implemented education policies over the past four years, including developing model classrooms, reducing teacher workloads, revising curricula, and offering international programs in BMA-affiliated schools. He believes these initiatives will improve the quality of education and create equal opportunities for children and youth. Digital technology is a vital tool for overcoming geographical limitations; with mobile phone coverage, complaints can be directly reported to the responsible agencies, regardless of location. This will ensure equitable and comprehensive access to rights protection nationwide.
Deputy Minister of Education, Mr. Akranan Kankittinant, stated that the Ministry of Education needs to adapt to create transparency, reduce inequality, and improve the efficiency of student care nationwide, especially regarding issues of violence and human rights violations in educational institutions. Many cases are sensitive, and victims may be hesitant to report problems through normal channels.
'Traffy Fondue will be another important channel that helps students, teachers, and parents report problems safely and access assistance more quickly. The Ministry of Education aims to expand its use to over 20,000 schools nationwide. Although it may take time to adjust to the system and get used to it, it is an important starting point in reforming the bureaucratic system and seriously improving student care.