Bangkok:The city of Bangkok is advancing its relief efforts for over 430,000 cases by rigorously verifying the eligibility of tenants and homeowners, focusing on proof of actual residency.

According to Thai News Agency, Deputy Governor of Bangkok, Ms. Thawida Kamolwech, has highlighted the progress in assisting and closing cases for public compensation. The number of closed cases has increased from around 400,000 to 435,000, with initial closures reaching nearly 50,000 cases per day due to clear information aligning with district office databases.

As cases grow more complex, the need for in-depth verification of details such as property ownership, actual residency, building conditions, duplicate applications, and the accuracy of documents has increased. The Bangkok Metropolitan Administration (BMA) has improved its processes to enhance efficiency and speed up reviews.

Deputy Governor Thawida also noted that Bangkok is developing district office service processes by implementing online systems to streamline steps and reduce time, enhancing queuing systems, increasing service points, and expanding staffing as needed. The administration is also promoting collaboration with community networks to adapt to the different contexts of each district.

The BMA is focusing on evidence of actual residency and case facts to determine the rights of tenants and homeowners. In cases where a house is divided into rental units, clear evidence allows tenants to be considered for eligibility, while owners are only eligible for the portion they reside in. Situations lacking lease agreements necessitate further verification, and disputes can be appealed through due process.

For households sharing a single house number, individual residency verification is required. The BMA has set guidelines for thorough document verification to alleviate hardship, prevent duplicate claims, and ensure fairness, with legal action against false information providers.

Additionally, the BMA has developed a case screening system and central database to handle disputes more efficiently, improving public assistance efforts.