CAMDEN, Maine, Jan. 22, 2015 /PRNewswire/ — Another international recognition for KMS lighthouse: KMS lighthouse was named in the prestigious "100 Companies that Matter in KM" for 2015, by KMWorld, the leading information provider serving the knowledge, document and content management systems market. KMWorld’s group of colleagues, analysts and system integrators identified KMS lighthouse, among hundreds of contestants, as dedicated to the goal of transforming customer experience, by means of knowledge.
The announcement is expected to be made in KMWorld’s Annual 100 Companies March issue. KMS lighthouse received the award in recognition of Lighthouse products, which implement the KDE (Knowledge Driven Experience) concept. By transforming Big Data into actionable knowledge, KDE empowers service providers to provide an "expert" customer experience, quickly and efficiently. As a result, customers feel they receive expert answers across all service channels: in stores, on the phone or through self-service endpoints.
Shahar Ben-Ami, KMS lighthouse CEO, said: "This is yet another recognition from the industry experts that our KDE concept really matters! Our passion is for consumers to experience the most knowledgeable service in any interaction, with a telecom service provider, a bank or a retail store."
In past years, KMWorld has boasted companies on their list their as those who have helped create a market, redefine one or enhance one. With its KDE vision, KMS lighthouse has changed the way knowledge is perceived, and its role in customer care.
About KMS lighthouse
KMS lighthouse is a privately-held, fast growing, global software provider. KMS lighthouse Customer Experience solutions, used by global players with millions of clients, provide precise answers to customer questions within seconds. Traditionally focused on helping Tier-One Contact Centers, as of 2013, the company’s mission is to transform customer experience by means of knowledge, leading a Knowledge Driven Experience worldwide. KMS lighthouse products harness Big Data and transform it into actionable knowledge, to be consumed in 5 seconds. In addition to the "100 Companies that Matter in KM" 2015, KMWorld chose KMS lighthouse for the KMWorld Promise Award 2014 and Gartner selected KMS lighthouse as one of the 2014 Cool Vendors in CRM Customer Service.