Bangkok: Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, has directed the Consumer Protection Board (CPB) to strengthen oversight of the beauty industry following a fatal incident at a cosmetic clinic in Nakhon Pathom province. This incident has raised significant public concern, prompting an urgent review of consumer rights protection measures in the sector.
According to Thai News Agency, Ms. Supamas has instructed the CPB to urgently assess the current "service contracts" within the beauty industry. She emphasized the need to consider whether this industry should be classified as a "business subject to contract regulation" to ensure transparent and fair standards for consumers. Standardized contracts are expected to clearly outline the rights and responsibilities of businesses, reduce exploitation, and serve as vital evidence in civil litigation. In cases of negligence or substandard service, the CPB can use these documents to file lawsuits on behalf of consumers.
Ms. Supamas stated that consumer safety is paramount and assured that if negligence is confirmed through autopsy, the CPB is prepared to represent the victim's family in pursuing legal action. She highlighted that the beauty industry is currently governed by multiple laws, such as the Medical Facilities Act and the Consumer Protection Act. However, these laws may overlap, creating loopholes that impede effective enforcement.
To address these issues, Ms. Supamas has tasked the CPB with working closely with the Ministry of Public Health and the Medical Council of Thailand to delineate authority, reduce power duplication, and develop an integrated regulatory framework. The aim is to create a One-Stop Service system with clearly defined responsible agencies, enhancing the efficiency of public protection.
The CPB has also advised the public to thoroughly verify information before opting for beauty services, particularly those involving surgical procedures or risks. Key steps include: 1. Confirming the medical facility's license, which should be displayed with an 11-digit number. 2. Verifying the doctor's credentials via the Medical Council's website. 3. Retaining all transaction evidence, such as money transfer slips and advertising materials, for future reference in case of disputes.
Consumers are encouraged to report any suspicious activities or exploitation by clinics to the OCPB hotline 1166 or through the OCPB Connect application, available 24/7. Ms. Supamas reiterated that safety should be integral to beauty services, and that "standard contracts" serve as essential tools for safeguarding consumer rights and lives.