Hat yai: CAAT issues warnings to passengers entering and exiting Hat Yai Airport and outlines relief measures from airlines during the flooding situation.
According to Thai News Agency, due to the flooding in Hat Yai District, Songkhla Province, with high water levels in several areas, travel to and from Hat Yai Airport may be difficult. Government passenger shuttles, especially those provided by government agencies, may be unavailable at certain times, potentially impacting passenger convenience. The CAAT is requesting passengers to consider the necessity of travel during the unstable water situation. If traveling to Hat Yai, be sure to have someone to meet you at the airport. If departing from Hat Yai, allow significant additional time for travel, as some routes remain flooded. Please monitor the latest developments from your airline to avoid being stranded at the airport, where food, drinking water, and waiting areas may be limited.
While the airline has issued measures to assist passengers who do not wish to travel on flights to and from Hat Yai between 22 and 30 November 2025, the details are as follows:
1) Thai Airways offers options to change flight/travel dates by traveling again within 15 December 2025, request a refund according to the normal ticket conditions, or keep the credit (EMD) for 365 days. In case of flight cancellation, a full refund can be requested.
2) Bangkok Airways allows flight changes within the same route without any fees, with the new travel date set by December 15, 2025. Passengers can request a refund of the ticket price according to the ticket conditions or choose to receive a Travel Voucher with full value for use within 365 days from the original travel date.
3) Thai AirAsia provides options to change the travel date once without any fees, with the new travel date within 30 days from the original travel date. Passengers can keep the credit limit as a Credit Account for future travel by re-booking within 2 years.
4) Thai Lion Air permits one free flight change within 90 days and allows keeping the ticket credit for 90 days from the original travel date. Passengers can also change the route to a flight route in the southern region between 22-30 November 2025 without any charge.
5) Enough Air lets passengers change their flight once within a month from the travel date, change the route to a nearby airport once within the same timeframe, or keep 100% credit limit (Voucher) for 90 days.
6) Thai Vietjet Air allows changing flights on the same route once with a new travel date within 30 days from the original travel date and offers to keep the Shell credit limit with a validity period of 365 days.
Passengers are requested to check the measures of each airline directly and contact the airline’s Call Center, website, or Social Media channels before planning their travel.
Most recently, several airlines have canceled flights due to the flooding:
– Air Asia has canceled flights between 26 – 30 November 2025, including Flight FD3114/3115, DMK-HDY-DMK route, and Flight FD3118/3119, DMK-HDY-DMK route.
– Thai Lion Air has canceled flights on November 26, 2025, including Flight SL704/705, route DMK-HDY-DMK, and Flight SL710/711, DMK-HDY-DMK route.
– Thai Vietjet Air has canceled flights between 26 – 27 November 2025, including Flight number VZ328/329 route BKK-HDY-BKK.
Passengers whose flights are canceled will receive compensation in accordance with Section 101, such as a full refund or flight change options.
In addition, several airlines have provided support for the transportation of relief supplies to Hat Yai Airport, depending on the weight and cargo capacity. However, to ensure effective distribution of relief supplies to the public, senders are requested to coordinate in advance with the receiving agencies, such as disaster relief units, security agencies, and local organizations, to ensure a clear recipient. This ensures that supplies can be quickly and safely transported to the desired location.