Bangkok: The Ministry of Public Health is urgently coordinating with hospitals to verify that the information in "Doctor Ready" does not correspond to the actual services received. The government revealed that the Ministry of Public Health is urgently coordinating with hospitals to investigate the cause and correct the inaccurate data in the "Doctor Ready" app, which does not match the actual services received.
According to Thai News Agency, Ms. Ploytalay Laksmisangchan, Deputy Spokesperson for the Prime Minister's Office, revealed that in response to public concerns about discrepancies between medical history data in the "Doctor Ready" application and allegations of fraudulent use of healthcare benefits, the government, through the Ministry of Public Health and healthcare providers, is ready to investigate and correct the data promptly. This is to ensure that the public can be confident that their health information is accurate and secure.
Ms. Ploytalee reiterated that the Ministry of Public Health was not ignoring the issue and immediately conducted an investigation after receiving the report. They examined the Mor Prom application and all data linkage processes and found that the application and data transfer system were functioning normally, with no system errors found. The information displayed was accurate and consistent with that received from the service providers. Regarding the discrepancies found by the public in the service received, the Ministry is currently investigating in collaboration with the relevant service providers to determine the cause and correct the data, as well as improve work procedures for greater accuracy.
If members of the public discover any inaccuracies in their medical records or service lists, they can report it for verification and request corrections at: 1. The hospital or service unit listed in the document, or the Provincial Public Health Office; and 2. The Doctor Ready System.
'The government, through the Ministry of Public Health, has a policy to integrate digital health services (Super App) that will allow citizens to access health information, check their healthcare rights, and contact service units conveniently and quickly in one app. This is done through the MOPH PHR system, or electronic health history, in the 'Doctor Ready' application. This platform is used to receive, record, and display the healthcare service history of citizens at various service units. It allows for retrospective verification of which agency recorded or imported the data and who recorded it. With the MOPH PHR system, citizens can view their own medical history for both self-care and verification of the accuracy of their service information,' Ms. Ploytalee said.