Bangkok: Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, has disclosed that the Prime Minister has instructed the Consumer Protection Board (CPB) to address the aftermath of a recent tour bus accident and ensure that affected consumers receive appropriate compensation. This directive stems from the ongoing issue of "cancelled tours," where tour businesses fail to fulfill their contracts.

According to Thai News Agency, the Prime Minister has expressed concern over the plight of consumers affected by these cancellations and has urged the CPB to expedite their investigation into the matter. The CPB has been tasked with collaborating closely with relevant agencies, particularly the Department of Tourism, to verify the credentials and conduct of tour operators. The goal is to provide timely and fair compensation to those affected by these incidents.

Ms. Supamas, who oversees the Office of the Consumer Protection Board, has emphasized the importance of enhancing the CPB's consumer safety alert system. This includes disseminating information on how consumers can protect themselves when purchasing tour packages. Key precautions include verifying licenses from the Department of Tourism and being wary of unusually low prices, which could indicate potential fraud.

Data from 2024-2025 reveals that the CPB has resolved to pursue civil lawsuits on behalf of consumers in cases involving tour services, amounting to nearly 100 million baht in damages. Consumers who encounter suspicious behavior or feel exploited are encouraged to file complaints via the CPB hotline 1166 or through the OCPB Connect application, which is available around the clock.