Bangkok: The Ombudsman has expressed satisfaction with the outcomes of 25 years of operations, maintaining public approval and preparing to modernize its procedures for the digital era to manage the rising number of complaints annually. Mr. Somsak Suwansujarit, President of the Ombudsman, discussed the achievements and future goals during an interview marking the organization’s 25th anniversary.

According to Thai News Agency, Mr. Somsak outlined two main objectives for the Ombudsman moving forward. The first objective focuses on enhancing public understanding of legal knowledge, particularly regarding the laws, powers, and duties of the Ombudsman as a vital recourse for individuals who have suffered injustices at the hands of government agencies or officials. The Ombudsman aims to address three primary types of grievances: those arising from laws or regulations, improper conduct by government officials, and the loss of citizen rights due to government service failures.

Citizens experiencing these issues can lodge complaints with the Ombudsman through multiple channels, including a hotline and online platforms, with officers available to guide them on the complaint process. Additionally, the Ombudsman plans to integrate expert ideas to enhance operational efficiency.

Over the past 25 years, the Ombudsman has received over 63,000 complaints, resolving more than 61,000, with 2,600 still in progress. The organization was evaluated by the King Prajadhipok’s Institute as excellent in problem-solving, with public satisfaction rated very high. This assessment serves as motivation for the Ombudsman to continue serving the public effectively.

Looking ahead, Mr. Somsak emphasized the necessity of rapid problem resolution and the integration of technology, including artificial intelligence, to manage increasing complaints despite the static number of officers. The aim is to enhance operational effectiveness in the digital age.