Samut sakhon: "Supamas" personally went to the field to build consumer confidence after cases of canned fish not matching the description were discovered. "Supamas" personally led a field visit to restore consumer confidence after cases of canned fish not matching the packaging were discovered. She instructed the Consumer Protection Board to closely follow up on complaints and conduct inspections in all provinces.

According to Thai News Agency, today at 1:00 PM, Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, led a delegation including Mr. Pradermchai Boonchuaylue, Advisor to the Minister attached to the Prime Minister's Office; Ms. Patcharin Samsiripong, Secretary to the Minister attached to the Prime Minister's Office; Mr. Ronnarong Poolpipat, Secretary-General of the Consumer Protection Board (CPB); Pharmacist Supatra Boonsearm, Secretary-General of the Food and Drug Administration (FDA); and other relevant agencies to Mueang District, Samut Sakhon Province. The purpose of the visit was to inspect and follow up on online social media concerns regarding the alleged substitution of mackerel with another type of fish, contrary to the permit and labeling requirements.

Ms. Suphamas stated that the government, led by Prime Minister and Minister of Interior Anutin Charnvirakul, is not ignoring the hardship suffered by consumers. Even though the business operator has already provided initial compensation to the victims, to prevent such incidents from recurring and to restore justice to consumers, relevant agencies must investigate and follow up on the facts to ensure the safety of both consumers' physical well-being and property.

Previously, the Food and Drug Administration (FDA) and the Samut Sakhon Provincial Public Health Office inspected the factory in question and found that the production facility did not meet Good Manufacturing Practices (GMP) standards. Furthermore, they discovered that the finished products used a different type of fish than the one stated on the packaging, constituting consumer deception. This is a violation of the Food Act B.E. 2522 (1979) for producing counterfeit food, punishable by imprisonment from 6 months to 10 years and a fine from 5,000 to 100,000 baht, and for displaying incorrect labeling that misleads consumers, punishable by a fine not exceeding 30,000 baht.

'On behalf of the government, I would like to emphasize that consumer safety and trust are paramount in protecting consumer rights. We will take all measures to maintain these standards to ensure that the public receives quality, safe goods and services at fair prices. Consumers who suffer damage have the right to consideration and compensation for damages resulting from the use of such goods or services, in accordance with their fundamental rights under the Consumer Protection Act,' Ms. Suphamas said.

Consumers who suffer damages from purchasing goods or services can file a complaint via the OCPB hotline 1166, or through the OCPB Connect application and the website ocpb.go.th. In the provinces and at the local level, complaints can be filed at the Damrongtham Center located at the provincial hall in every province.