Bangkok: Suvarnabhumi Airport confirms that its check-in system is functioning normally. The queues experienced by Thai Airways passengers on March 2 were due to a change in the airline's baggage handling policy. The airport emphasized close coordination and efforts to facilitate passenger flow.

According to Thai News Agency, Suvarnabhumi Airport (BKK) wishes to clarify the situation regarding the long queues of Thai Airways passengers at the check-in counters that appeared on March 2. This incident was caused by Thai Airways' implementation of a new baggage policy, the Piece Concept, which limits the number of baggage pieces. As a result, the Self-Service Check-in System (CUSS) was unable to print baggage tags normally via the airline's application.

Through coordination with Thai Airways, it was understood that the airline conducted system testing prior to the official launch and the system was functional during the testing phase. However, during the actual launch, the airline's system experienced malfunctions, forcing passengers who had booked through the CUSS system to check in their luggage at the regular check-in counter. This resulted in long queues for both domestic and international flights.

Currently, Thai Airways is working urgently with the system developer to resolve the issue, ensuring connectivity and operational improvements to accommodate the new policy as quickly as possible. Meanwhile, Suvarnabhumi Airport (BKK) is coordinating closely, deploying staff to facilitate and manage the area to minimize the impact on passengers.

During this period, Suvarnabhumi Airport advises passengers traveling with Thai Airways to allow extra time for arrival at the airport and to closely monitor information from their airline for convenience and to avoid disruption to their travel plans.